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What does your airline do to recover lost baggage?

The last time I saw a white corrugated cardboard box with fragile stickers affixed to it, it was at the American Airlines Registry in Mexico City. My wife and I had just arrived from Acapulco with Mexicana Airlines and we changed our carrier to American Airlines to complete our trip to Seattle via Phoenix. Once in Phoenix, we were again directed to pick up our checked-in luggage from the dock. However, there were no signs of the white box exempted from customs duties. The friendly lady from Airport Security stated that there is a temporary delay as the luggage is checked before being allowed to load on the next flight. She assured us that our box should be on our plane to Seattle.

Once our flight arrived in Seattle, we waited for the last piece of luggage revolving around the carousel. The TSA official informed us that this was the last piece of luggage from our trip. Unfortunately, our white cardboard box did not arrive. We brought the man to the American Airlines baggage claim office, which was surprising and comfortable near the dock. My wife and I notified the representative of our missing box and filled out the claim form.

After we got home, we received a daily phone call for the first week from the Central Luggage Office in Phoenix, Arizona, to let us know the progress of tracing efforts to find our lost box. We have been advised to fill out a damaged or lost property form that we received in Seattle, and to email it to them.

Ten days after mailing the form, I called the Phoenix Central Luggage Office and spoke to a luggage specialist there. They still did not receive the form, but they called the next day to confirm that they had received it. There is still no news about our lost box, but its effect was still active.

Mike Adams, the luggage specialist, was at the time working with US Airways for more than a year, and his job necessitated calling clients about their lost or damaged baggage claims, coding and fixing errors in coding claims. He recently finished training for a secondary track program. I wanted to get some answers about the steps they take to track down a piece of lost baggage.

Adams said: "After filing the suit, we use the Global Tracking System (which is used by more than 300 member airlines) to search for the bag by name, address, bag type and contents to see if there are any matches on if there is a match and the bag is sitting at the station, two people By opening the bag and entering the contents of the bag into the system, all unclaimed luggage is kept for five days and then sent to Charlotte, North Carolina. It is checked in the warehouse and the property claims form is updated if there is a match, and if the luggage piece is not present, a Secondary tracking checks with Other aviation Rkat communications to see if a missing piece was elsewhere.

How long will they keep searching for a piece of lost baggage? Mike says at least four weeks, unless they play to catch up due to the storms, and then it takes longer.

Do baggage handlers or other employees steal luggage or boxes? “Yes,” Adams admits. "There is some theft in the industry. The theft is usually by members of the Transportation Security Administration." Consequently, airlines will set up stinging operations to find the perpetrator or perpetrators and solve the problem. Adams revealed that in our case, the white cardboard shipping box was a red flag. Thieves are especially targeting these items. "To solve this problem in the future," Mike advised, "take the temptation away, just buy a cheap bag and put alcohol in it." This was simple and sound advice that would save us a lot of headaches.

If the box is not found, how will the claim be settled? Mike said it is possible that a letter will be sent with a check for the amount of our lost alcohol. It was half right. We got a letter from American Airlines, but instead of the check, we got two travel vouchers worth $ 50.00 that were valid for one year from the date of issue.

From every experience, good or bad, there is something to learn. First, my wife and I decided that we would only buy items that we could safely pack in our bags. Second, we will celebrate our bags with unique distinction, such as colored tapes, tapes or posters that stand out from an endless array of travel bags alike. Third, we will put our names and addresses somewhere inside the bag or bag to make tweet luggage like Mike Adams' work is much easier to reunite the lost luggage with the owners.

By following these three steps it may not guarantee that you will be reunited with your Carousel bags, but it will definitely improve the odds. Happy traveling!

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